TURN CONFLICT
INTO PROGRESS

3 Smart Shifts to Handle Tense Situations

Conflict is part of working life. But that doesn’t mean it has to be messy or uncomfortable.

This short, practical guide gives you three simple mindset shifts to help you approach tense situations with more clarity, calm, and confidence. Whether you're navigating tension in a team or managing tricky one-to-ones, these ideas are easy to grasp and genuinely useful.

  • A smarter way to spot when understanding is missing

  • One small shift that brings clarity to tricky moments

  • A simple check to keep boundaries (and stress) in check

  • No drama. No overthinking. Just practical ways to move from friction to forward motion.

  • “You’re a class act”

    Charity CEO

  • “Some great insights, and a really useful model that will help prioritise where I put my efforts when handling resistance to change”

    Trussel Trust Participant

  • “It's been totally different working with Fairisle. They've told us stuff that we knew, and some stuff that we didn't know, and then helped us to work out what to do with it. Such a different experience to other consultancies.”

    Charity CEO

  • “The way that you do it is perfection - the event delivered just what it was supposed to - every stage was helpful”

    Institute Director, UK university

  • “Fairisle support for us when we recently underwent a massive change and rethink on our strategy, was unbelievable. We are so grateful to you and the team.”

    Melissa Gough-Rundel LLB, LionHeart

  • “Your coaching was invaluable”

     Sophie Carr, Founder and Owner, Bays Consulting Ltd


  • “The training with Fairisle on making decisions has provided me with a clear and simple model to follow to make decisions. The session itself allowed me time to reflect on my own practice, ask questions and apply their knowledge. A great 90 min investment”

    Matthew Wilkinson, Authentic Learning

  • “Each time I meet with Sarah I come away with a renewed sense of energy and focus for my work. This has been felt throughout the organisation, as I get focus and renewed enthusiasm, so does the rest of the team, so it's a win win.”

    Rachel Pitts-Wicks, Founder, Bright Store

  • “The best thing about working with Fairisle was having the space to explore what was causing the barriers … and looking at ways of overcoming them. I now have a plan to move forward that feels achievable. If you’re thinking of working with Fairisle - do it!”

    Sally, sole trader

  • “I love what you do and your approach - your style is really lovely for us”

    Jane Drysdale, OCHRE Triangle Ltd.

Download your copy now and start handling conflict in a smarter, more confident way.

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